1. Company Information

Addys Export is a division of Addys Foods, engaged in the production, packaging, and export of natural food and health products, including but not limited to cold-pressed oils, Addys Yellow Coconut Meal, and charcoal.

2. Acceptance of Terms

By accessing our website or purchasing from us, you acknowledge that:

  • You are at least 18 years old and authorized to enter into a binding contract.

  • You have read, understood, and agreed to be bound by these Terms and Conditions.
    If you do not agree with any part of these terms, please discontinue use of our website and services immediately.

3. Products and Quality Assurance

Addys Export ensures that all products meet high-quality standards and comply with relevant local and international export regulations.
However:

  • Product images and descriptions are for representation purposes only and may differ slightly due to packaging updates or natural variations.

  • We do not guarantee that every product will be available at all times due to seasonal or supply-based limitations.

4. Pricing and Payments

  • All prices are quoted in Naira (₦) or USD ($) unless otherwise stated.

  • Prices are subject to change without prior notice due to market conditions or currency fluctuations.

  • Payments must be made in full before processing or shipment unless otherwise agreed in writing.

  • Accepted payment methods include bank transfer, USD wire transfer, or verified payment platforms.

5. Minimum Order Quantities (MOQs)

Each product may have a minimum order quantity, depending on packaging and export requirements.
Details are provided upon inquiry and must be agreed upon before confirming an order.

6. Order Processing

Once payment is received:

  • Orders are processed within 2–5 business days for local shipments.

  • For export orders, processing and documentation may take 5–10 business days, depending on quantity and destination.

7. Shipping and Delivery

  • Addys Export ships both locally and internationally.

  • Delivery timelines vary by location and shipping method.

  • International buyers are responsible for customs clearance, import duties, and taxes in their country.

  • We are not liable for delays caused by customs inspections, logistics strikes, or natural events beyond our control.

8. Tracking and Logistics

Upon dispatch, customers receive:

  • A tracking number and shipping confirmation email.

  • Access to shipment updates via our logistics partners.
    We take all reasonable steps to ensure accurate delivery timelines, but cannot guarantee exact dates for international orders.

9. Returns and Refunds

Due to the perishable and consumable nature of most of our products:

  • We do not accept returns once goods are shipped.

  • Refunds are only granted if products are proven to be defective, contaminated, or wrongly shipped, and such claims must be made within 48 hours of delivery.

  • All refund claims must be supported with photos, batch numbers, and valid proof of purchase.

10. Product Liability

While our products are natural and safe for consumption, Addys Export shall not be held liable for:

  • Misuse or improper storage of products.

  • Allergic reactions or health issues arising from unverified use.

  • Third-party repackaging or relabeling by distributors.

11. Intellectual Property

All content, including product names, logos, images, and text on this website, are the intellectual property of Addys Export.
Unauthorized reproduction, distribution, or modification of our materials is strictly prohibited.

12. Privacy Policy

We respect your privacy and handle all customer information with confidentiality.
Your data will only be used to process orders, manage shipments, or communicate important updates.
We do not sell or share your information with third parties without consent.
(See our full Privacy Policy for details.)

13. Force Majeure

Addys Export shall not be held responsible for any delay or failure to fulfill an order due to circumstances beyond our control, including but not limited to natural disasters, shipping restrictions, pandemics, strikes, or political instability.

14. Governing Law

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria, and any disputes shall be resolved in accordance with Nigerian legal procedures.

15. Contact Information

For inquiries, clarifications, or complaints, please contact us:
📞 WhatsApp/Call: +234 802 768 5316
📧 Email: Addysexportnigltd@gmail.com
🌍 Website: www.addysexport.com